Frequently Asked Questions

Contact Halton Region

Security

Placing a request

Cancellation Policy

Privacy Policy


Contacting the Regional Municipality of Halton

When can I contact the Region?
How can I contact the Region?

Security

Is online credit card payment really safe?

We have adequate security in our website. In conjunction with VeriSign (http://www.verisign.com), Halton Region uses encryption to protect information entered some of the most powerful encryption available today.

Basically, encryption encodes your information. To steal your information from the Internet, someone must first find your encrypted information packet (which is flying across the Internet at light speed) - then crack the code. Nobody has ever claimed that this has been done. Indeed, if it were possible, the most sensitive information in the world would be available to them - not just your credit card number.

Look at it this way: you probably already transmit your credit card number electronically every day. When you swipe your credit card at the local store, your card information is encrypted and transmitted over a phone network. Using your card on a secure online Web site is very similar - your information is encrypted and then transmitted over a high-speed network line.

If you still have concerns about the safe use of your credit card online, please contact us.

Will you guarantee that my information is safe?

Absolutely. We're so sure about the security of our site that we back every purchase with a Security Guarantee. If using your credit card at halton.ca results in subsequent unauthorized use of your card, we'll cover your liability up to $100.

Here are the details:

The unauthorized use must have resulted from giving your credit card information to halton.ca - not from fault of your own. Our guarantee applies only if your credit card information was given to us over the halton.ca secure server. If you discover unauthorized use of your credit card, you must notify complianceprogram@halton.ca of the problem in writing (by email) to make request for cancellation of submitted request within 24 hours of discovery. You must also notify your credit card provider in accordance with its reporting rules and procedures. We limit our Security Guarantee to $100 because your credit card provider likely will either cover the unauthorized charges altogether, or limit your liability to $50 or less. Your card user agreement will have the details.

How private is my information?

All information collected, used, disclosed and disposed of by the Region of Halton is governed by the Municipal Freedom of Information and Protection of Privacy Act (the Act). Therefore, the provisions of the Act protect any information that you provide to our institution that falls under the definition of personal information or meets the third party information criteria. Questions about the Region's obligations under the Act should be forwarded to the Region's Freedom of Information and Privacy Coordinator at 905-825-6000 or 1-866-442-5866, ext. 7252


Placing A Request

What information will be provided when I make a Local Improvement Charges request?

The following information will be provided for Local Improvement Charges request:

Why do I need to pre-register? And how?

Registration is only required for the first time users. As a first time user, you are required to create your own username and password before you can place a request. Once you register, the contact information will be automatically populated for all requests you might place.

Please see How To Guide for the registration procedures.

How can I change my registration information?

You my change your contact/company information at any time by following the My Profile link. You will need to be signed in before you can select this option. Be default you will not be able to change your company information unless you where the one to initially enter the information. If you require authorization to change your company information and do not already have it, please contact us.

How do I place a request?

Halton Region's request process is secure and simple. Please see How To Guide for the procedures to place a request.

Upon placing a request, you will be notified by email. Your email notification will be a payment receipt if the transaction was successful or a notice of failure if the transaction was not successful.

Please contact us if you have any problems in placing a request

Forget your password?

No problem. Just click here and enter your username to get your password emailed to you. If you have forgotten your username, you will need to contact us to verify who you are so as we can tell you your username.

Note: the username and password are not case sensitive.

What method of payment can I use?

The Halton On-line Compliance Program currently accepts any of the following payment methods:

Halton Region cannot be held responsible for any payment mechanism made other than through our secure server and then only to the amount of our $100 Secure Guarantee.

We cannot accept:

What will be the charges for requests?

The fee is $110.67 CDN for a regular request and $158.65 CDN for a rush request. The following chart outlines the fee system in more detail:

Email Rush Response Letter $ CDN
Checkmark Checkmark Within 24 hours 158.65
Checkmark   Email 110.67

Note: It may not always be possible to provide a same day response where a rush request has been made. You will be notified if this is the case.

Can I change a request that has already been submitted?

Yes. Please email complianceprogram@halton.ca for any changes.

Can I track my request?

Yes. Please see How To Guide for the procedures to track your request.


Cancellation Policies

What do I need to know about cancelling requests?

Please notify us immediately at complianceprogram@halton.ca. Requests cannot be cancelled once a response has been sent.


Client Privacy

At The Regional Municipality of Halton, the privacy and protection of your information is very important to us. That is why we have created this privacy statement which fully describes our information gathering and dissemination practices. It is the best way we can demonstrate the Region's commitment to your privacy.

Halton Region uses your personal information for the following purposes:

Use of Your Information

When you register with our site, we ask for your name, company name and e-mail address. Then we ask you to create a password. We use this to contact you when necessary. When you become a registered user, you will have the authorization in using our application.

We may also use information from your account based on your site visits to generate statistics and aggregate reports for internal use, which may be shown to affiliates, subsidiaries, licensees, successors, and partners. Certain confidential information such as passwords and credit card numbers is not disclosed in any of these reports.

If you purchase a product or service from Halton Region, the information you give such as your credit card number, purchase information, and contact information is provided to the banking merchant. Details regarding the purchase are supplied to the distributor or vendor partner. This is necessary to complete the transaction.

We will not disclose your information to third parties, except to the extent necessary to provide you with a requested service, under circumstances required by law, or in limited cases to our business partners as outlined in this policy.

You will not be contacted directly by any third party as a result of your relationship with Halton Region unless you have given us permission to do so. Any business partners with whom we share your information will be subject to confidentiality restrictions preventing them from sharing your information with others.

Security Precautions

Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control.

When you transmit credit card information to complete a purchase or verify data, we always transmit that credit card number in an encrypted format. We use the industry standard SSL (secure socket layer) encryption.

In addition to our encryption standards, your Halton Region account information is password-protected so that you and only you have access to your information. Please do not disclose your password to anyone. Always remember to sign out of your Halton Region account and close your browser window when your transactions are complete. This helps keep your account safe.

While we strive to protect your information, no data transmission over the Internet is guaranteed to be 100% secure. Thus, Halton Region cannot ensure or warrant the security of any information during transmission to or from our site, and you submit information to us at your own risk. However, we do our best to ensure the highest level of security on our systems.

Disclaimer

Ultimately, you are held responsible for maintaining the secrecy of your passwords and/or any account information. Always be careful and responsible whenever you are online.

HALTON REGION SHALL NOT BE HELD RESPONSIBLE FOR DAMAGE OR LOSS OF ANY KIND DUE TO YOUR USE OF SOFTWARE AND/OR ANY OTHER PRODUCT OR SERVICE PURCHASED AT HALTON REGION. OUR MAXIMUM LIABILITY TO YOU IS THE AMOUNT YOU PAID FOR THE PRODUCT. WE DO NOT NECESSARILY ENDORSE PRODUCTS AND SERVICES MENTIONED AT Halton Region. NEITHER DO WE MAKE ANY WARRANTIES, EXPRESS OR IMPLIED (INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE), ABOUT THE PRODUCTS AND SERVICES IN THE COMPLIANCE PROGRAM OR THE ACCURACY OF OUR PRODUCT AND SERVICES LISTINGS. Halton Region DISCLAIMS ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED AT OR WITHIN THE Halton Region SITE OR WITHIN ANY ELECTRONIC FILES SENT FROM THE halton.ca SITE.

This site contains links to other sites. Halton Region is not responsible for the privacy practices or the content of these other Web sites.

Errors and Omissions

Halton Region works hard to ensure the accuracy of information in our web site. However, we are not responsible for typographical errors or technical inaccuracies.

Privacy Policy Changes

If we make changes to our privacy policy, we will post those changes on our Web site for you to review.

Should you have any questions or comments about this program, please contact us.