Halton On-line Compliance How To Guide...

• Register as a new user / company
• Create a new Compliance / Release request
• Create a new Local Improvement Charges request
• View submitted requests

How To Register As a New User or Company

1. Follow the Register link at top of page or click on the "click here to register" link on the home page.
2. The Registration Form page will open with areas to enter your specific information. Fill in the Contact portion of the form with:
   • The username and password you wish to use when logging on to Halton On-line Compliance. This must be between 6 to 10 characters in length.
   • Your full name
   • The phone number where you can be reached
   • Your email address. This is required in all cases.
3. Check the company list to first see if your company is listed. If not, select <new> from the drop-down and fill in the Company portion of the form with:
   • Your company / firm name.
   • We have provided a second line for portions of a company name that would appear on a second line such as Barristers and Solicitors
   • Your company address information
4. Click the Save button to save the changes. If the username you chose already exists in our files you will be prompted to choose another one.

How To Create a New Compliance/Release Request

1. If you have not already done so, you will first need to sign in by following the Sign In link. You will require a registered username and password to sign in. (see Register as a new user/company).
2. Follow the Request link from top of page or click on the "new request for agreement compliance and/or release" on the home page.
3. Verify your contact information. If this information is incorrect you can change it by following the Profile link.
4. Confirm you have "Agreement Compliance and/or Release" as the request type.
5. Fill in the property information associated with the request. If there is an M Plan associated with this request, check the Is There An M Plan? checkbox. This will make certain fields mandatory.
6. Fill in the Agreement Information section. You must provide at least one agreement. All servicing agreements, easements or non-standard documents must be e-mailed as PDF attachments to complianceprogram@halton.ca. Fax is not accepted.
7. The Parcel Registry Page is also required for the property in question. Please e-mail the PIN to the Municipal Inquiry Clerk (complianceprogram@halton.ca) noting your request confirmation number assigned to your request.
8. Fill in the Request Details section.
   • If you choose Rush and we cannot deliver your response within 24 hours, you will be notified and credited for the difference.
   • You will be prompted for your billing details on the next page. Visa and Mastercard are accepted forms of payment.
9. Click on the Submit button to send your request. You will then see a Payment Details screen.
10. Fill in your credit card information:
    • The billing name, address and phone number must be the same as what appears on the credit card monthly statement.
    • If there is no company name associated with the credit card (i.e. a personal credit card) you may still provide the company name associated with the request for tracking purpose.
    • The email address is required and can be associated with the person making the request or the person associated with the credit card (if they are not the same person).
11. Click on the Purchase Now button to submit your payment information.
12. If your credit card transaction is successful, you will see your receipt. You may print the receipt now or view and print the receipt that is emailed to your on file email address.
13. Your request is now complete. You may view the status of your request(s) at any time by following the Status link.

How To Create a New Local Improvement Charges Request

1. If you have not already done so, you will first need to sign in by following the Sign In link. You will require a registered username and password to sign in. (see Register as a new user/company).
2. Follow the Request link from top of page or click on the "new request for local improvements charges" on the home page.
3. Verify your contact information. If this information is incorrect you can change it by following the Profile link.
4. Confirm you have "Local Improvements Charges" as the request type.
5. Select Local Improvement Charges as the request type.
6. Verify your contact information. If this information is incorrect you can change it by following the Profile link.
7. Fill in the property information associated with the request. Send the Parcel Registry Page to the Municipal Enquiry Clerk by e-mail (complianceprogram@halton.ca).
8. Fill in the Request Details section.
   • If you choose Rush and we cannot deliver your response within 24 hours, you will be notified and credited for the difference.
   • Visa and Mastercard are accepted forms of payment.
9. Click on the Submit button to send your request. You will then see a Payment Details screen.
10. Fill in your credit card information:
    • The billing name, address and phone number must be the same as what appears on the credit card monthly statement.
    • If there is no company name associated with the credit card (i.e. a personal credit card) you may still provide the company name associated with the request for tracking purpose.
    • The email address is required and can be associated with the person making the request or the person associated with the credit card (if they are not the same person).
11. Click on the Purchase Now button to submit your payment information.
12. If your credit card transaction is successful, you will see your receipt. You may print the receipt now or view and print the receipt that is emailed to your on file email address.
13. Your request is now complete. You may view the status of your request(s) at any time by following the Status link.

How To View Submitted Requests

1. If you have not already done so, you will first need to sign in by following the Sign In link. You will require a registered username and password to sign in. (see Register as a new user/company).
2. Follow the Status link.
3. All your requests will be listed. You may click on the request number to see more details for a particular request.